Disclaimer & Privacy Policy
Introduction
Norton’s Real Estate Agency (referred to as “we”, “us” or “our”) is committed to protecting your privacy. We operate in Australia and comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) when handling personal information. As a boutique real estate business focused exclusively on property sales (no property management services), we only collect and use the minimum personal information necessary for our real estate activities.
This Privacy Policy explains what personal information we collect, how we collect and use it, how we store and secure it, and how you can access or correct your information. It also outlines our contacts for any privacy inquiries or complaints.
General Disclaimer
The information provided on this website is for general information purposes only and is subject to change without notice. While we make every effort to ensure the accuracy of information, we do not guarantee or warrant that any property details, prices, availability, or other information displayed on this site are complete, current, or error-free. Interested parties should make their own independent enquiries and obtain independent legal, financial, or professional advice before making any decisions.
Norton’s Real Estate Agency accepts no responsibility for any loss or damage suffered as a result of reliance on the information contained on this website.
Marketing Images Disclaimer
Some images displayed on this website are for illustrative purposes only and may not represent actual properties. This includes stock images, conceptual renders, and AI-enhanced photography used for marketing purposes. These are used to enhance the presentation of content but should not be relied upon as accurate representations of specific properties.
What Information Is Collected
We only collect personal information that you choose to provide to us, and we limit this to basic contact details. This typically includes your name and email address. We do not collect sensitive information or any unnecessary data beyond what is required for our business purposes.
For example, when you engage with Norton’s Real Estate Agency, we will ask for your name and email address so we can communicate with you regarding property inquiries, sales updates, or other related services. We do not collect any financial information, government identifiers, or other personal details in the ordinary course of our operations.
How Information Is Collected
Online: When you fill out forms on our website (such as contact forms or inquiry forms), or when you email us directly, you may provide your name and email address. Our website does not use cookies or other tracking technologies to collect your personal data. You can browse our site without being tracked by cookies, and we do not automatically gather any personal details in the background. The only information we receive online is what you voluntarily enter and submit to us.
In Person: When you interact with us face-to-face, for example by attending property inspections or open homes, we may ask you to provide your name and email on a registration sheet or feedback form. This allows us to follow up with you about the property or answer any questions you might have.
We do not use any third-party data collection tools or analytics that identify you personally, and we do not obtain personal information about you from any third-party sources.
Use of Personal Information
We use the personal information you provide only for the purposes for which it was collected. In practical terms, this means we will use your name and email address to communicate with you in relation to our real estate services. For example, we may use your information to:
Respond to property or service inquiries.
Send you updates about properties you have shown interest in (with your permission).
Coordinate documentation, inspections, or meetings in the course of a property sale or negotiation.
We do not share your personal information with any third parties for their own marketing or any unrelated purpose. Your details are used strictly within our agency. The only exception would be if disclosure is required by law.
Storage and Security of Personal Information
We take reasonable measures to ensure your personal information is stored securely and protected from misuse, interference, loss, and unauthorized access. Data may be stored in secure electronic databases or in secure physical files.
We use technical protections (passwords, firewalls, secure storage) and restrict access to staff who require the information for their duties. Paper records such as open home sign-in sheets are stored securely. When information is no longer needed, we securely destroy or de-identify it.
Access and Correction of Personal Information
You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, outdated, or incomplete.
If you wish to access or correct your information, please contact us using the details in the “Contact Information” section below. We will respond as quickly as possible, generally within 30 days. If we are unable to grant your request, we will explain why.
Contact Information and Privacy Queries
If you have any questions, concerns, or complaints about how we handle your personal information, please contact us:
Email: nortons.re@gmail.com
Phone: 0488 496 277 (Steven Norton)
If you are not satisfied with our response to a privacy complaint, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via their website at www.oaic.gov.au.
Updates to this Policy
This Privacy Policy is effective from 20/05/2025. We may update it periodically to reflect changes in law or our business practices. Updates will be posted on this page with a revised date.
By engaging with Norton’s Real Estate Agency or using our website, you acknowledge that you have read and understood this Privacy Policy and Disclaimer.